We have an exciting opportunity to join our team in Bristol as a Customer Experience Manager. If you are a great listener who loves to get out and about and meet new people in your local area then this could be the ideal role for you. Your job will involve attending appointments with people in their own homes on pre-arranged visits and performing the administrative tasks necessary to enable the responsible lending of manageable sums of money to customers in a way they can afford. Our service offers cash loans from £100 up to £1000. We never charge a penny more than the amount agreed at the start (even if they miss a payment) and all repayments.
Each day you will have a number of scheduled appointments calling round to people’s homes either to collect payments or to set up new credit. All loans are collected in person, by you and your colleagues. You’ll need to be sympathetic to people’s circumstances and looking to provide great customer service personally to them. You will reassure them and support them so that they choose Provident any time they need a helping hand. That way, they’ll soon be happy to recommend us to their friends and family.
This is a responsible and rewarding role with great potential for job satisfaction. You will be helping our customers to buy that new washing machine or repair their car or spread out expensive periods like Christmas over manageable repayments. You will be central to Provident’s success and at the heart of our plans for the future. Within our large and successful organisation, there is great potential for career progression.
We will supply full training with our 2 week induction course and you will have plenty of support and advice from your Area Manager as you settle into the role. Everything has been made nice and easy to follow using our simple Apps on your Company smart phone, making the job simpler and efficient. You won’t need to plan your day yourself as it will be scheduled for you. Once you’re up to speed, you’ll have a regular meeting to find out how things are going and to offer you any advice you need. Your Area Manager will always be there on the end of the phone for you should you have any problems or queries during the week.