The Enterprise IT operating environment is complex, meaning our stakeholders’ needs are constantly shifting and evolving, in several dimensions
Supporting a rapidly evolving energy supply market, both in industry and in the home;
Supporting the need to move beyond supply, to provide innovative energy services and products;
Supporting our existing generation assets through to end of life and beyond;
Supporting our new build programme;
Meeting our cost targets set by the Executive; and
Digitalising the workplace to support ever more efficient ways of working.
In order to meet the challenges presented by a complex environment, the Enterprise IT team needs to work with the right culture and in an effective way. This means we are:
Business Centric – so that we structure ourselves and our work around the needs of customers
Empowered – so that we give our people the ability to solve problems with our customers
Agile – so that we continually adapt to the changing needs of our customers
Value Focused – so that we always focus on the most valuable things for our customers
Accountable – so that it’s clear who is accountable for what and that accountability is visibly discharged
Employee Friendly - so that we don’t lose what makes this a great place to work and develop
The Service Introduction Analyst will have relevant experience and be able to establish immediate credibility with all key stakeholders. They will have an understanding of the operational aspects of IT Service Management and Enterprise IT Operations and be able to contribute to the continued development and optimisation of the function so as to deliver maximum business value.
The Service Introduction Analyst may be required to travel between sites on a regular basis to perform his/her duties. They will have good knowledge of Service Management best practice and have a track record of delivering operational services.
The post holder must be conscious of cost and service targets and will carry out their duties so as to ensure these can be met.
Framework & Boundaries
The post holder is required to work within the following frameworks
IT technical, security and support frameworks;
Supply Chain frameworks;
Capex, project management and investment frameworks (EEPW, PD, Agile PD) and
Enterprise IT governance frameworks.